Due-Service Engine
Reminders by date or odometer reading.
Customer Retention
Automated Follow-ups &
Retention
Turn one-time customers into lifelong customers with automated service reminders, insurance alerts, feedback collection and win-back campaigns.
MrAutozen
Follow-ups & Retention
+ New12Active
8Today
6Pending
28Done
Due-Service Engine
Active
WhatsApp & SMS
Pending
Insurance Expiry Alerts
In Progress
Feedback & Ratings
Review
Inactive Customer Flags
Done
Service Reminders
Due-service alerts sent automatically.
Insurance Alerts
Renewal reminders before expiry.
Feedback Collection
Capture satisfaction after every job.
Win-Back Campaigns
Reach customers who have gone quiet.
Higher Repeat Business
More customers coming back.
How It Works
From One Visit to a Lifelong Customer in 4 Simple Steps
Retention is captured at billing and runs by itself from there.
See It in Action
1
Capture at Billing
Next service date and reading saved on the invoice.
2
Automate the Reminder
WhatsApp and SMS sent at the right time.
3
Collect Feedback
Satisfaction recorded after every visit.
4
Win Them Back
Quiet customers flagged for follow-up.
Powerful Features
Everything You Need to Keep Customers Coming Back
Retention built into the workflow rather than bolted on afterwards.
View All FeaturesWhatsApp & SMS
Reach customers where they actually read.
Insurance Expiry Alerts
Renewal becomes a revenue stream.
Feedback & Ratings
Satisfaction captured after every job.
Inactive Customer Flags
See who has stopped coming.
Campaign Builder
Seasonal offers to the right segment.
Birthday & Festival Greetings
Stay present between services.
Retention Analytics
Measure repeat rate and lifetime value.
Real Results
More Repeat Visits. Stronger Relationships. Predictable Revenue.
0%
Higher Repeat Visit Rate
Reminders bring customers back.
0%
More Insurance Renewals
Alerts before the policy lapses.
0%
Increase in Lifetime Value
Customers stay longer and spend more.
Customer Stories
Garages Growing Through Retention
How automated follow-ups rebuilt these customer bases.
Read more stories“Service reminders alone filled our quiet weeks. It runs without anyone remembering to do it.”
“Insurance renewal alerts became a whole new revenue line for us.”
“We can finally see which customers stopped coming — and get them back.”
Frequently Asked Questions
Questions About Follow-ups & Retention?
Everything you need to know about how Follow-ups & Retention works inside MrAutozen.
The next service date and odometer reading are captured on the invoice when the customer is billed. The reminder fires automatically from that, with no separate data entry.
WhatsApp and SMS, with email available as well. You control the message templates and the timing.
Yes. Build a campaign, choose a customer segment — by vehicle, last visit, spend or service type — and send it.
Retention analytics show repeat visit rate, win-back conversions and lifetime value, so you can see the return.
Explore More
Related Solutions
AI Service Advisor
Turn customer conversations into accurate, profitable estimates with AI-guided consultation.
Learn morePickup & Drop
Assign drivers, plan routes and track every pickup and drop live.
Learn moreService Packages
Build a consistent labour catalogue and reusable service packages.
Learn more