Frequently Asked Questions
Questions? We Have Answers
Everything you need to know about MrAutozen — from trials and pricing to security and support.
Getting Started
Yes. Every plan comes with a 14-day free trial with full access to all features of that plan. No credit card is required to start.
Most workshops are live within two working days. We import your customers, vehicles and parts catalogue, configure your job types and train your team.
Yes. We import customers, vehicles, parts and outstanding balances from Excel, Tally or most other systems, free of charge.
Yes. Onboarding and training are included with every plan, delivered online or on site depending on your location.
Plans & Billing
No. There is no setup fee on any plan. Data import and onboarding assistance are included free of charge.
Yes. Upgrade or downgrade at any time from your account. Changes take effect from the next billing cycle and are prorated automatically.
Yes. If you are not satisfied within the first 30 days of a paid subscription, we will refund you in full, no questions asked.
UPI, net banking, credit and debit cards, NEFT and cheque. Annual plans can be paid by bank transfer against an invoice.
Features & Usage
Yes. MrAutozen runs in any modern browser and has dedicated mobile apps for service advisors, technicians and store staff on Android and iOS.
Yes. The Professional and Enterprise plans support multiple branches, with consolidated reporting across all locations.
Yes. GST-compliant invoices, HSN codes and GSTR-ready exports are built in, with SGST and IGST handled automatically.
Yes. Estimates are shared on WhatsApp or email and the customer approves with one tap. The approval is timestamped and stored against the job.
The mobile apps continue working offline and sync automatically once the connection returns, so shop-floor blackspots are not a problem.
Security & Support
Yes. All data is encrypted in transit and at rest, hosted on enterprise-grade servers with automated daily backups and role-based access control.
Access is controlled per screen and per role, so a technician, a storekeeper and an owner each see only what they need.
Yes, at any time and in standard formats. Your data belongs to you and there is no lock-in.
Phone, WhatsApp and email support on every plan. Professional and Enterprise plans include priority response.
Still Have a Question?
Our team is happy to answer anything that is not covered here.